At CHYVARA, every product is thoughtfully crafted with care, quality, and attention to detail. We want you to love your purchase, and if something isn't right, we're here to help.
What is our Return Policy?
If your product arrives damaged, defective, or with a manufacturing issue, such as tears, scratches etc, you may request a return within 7 days of receiving your order.
Once your return request is reviewed and approved, we will arrange a pickup from your delivery address, wherever reverse pickup services are available.
To ensure a smooth return process, the product should be unused and returned in its original condition, along with its packaging, tags, and accessories, if any.
How Can You Initiate a Return?
Simply reach out to us through the email address – info@chyvara.com or phone number - +919784132503.
Please share your order number, a brief description of the issue, and photographs of the product to help us process your request efficiently.
How Soon Will You Receive Your Refund?
Once we receive and inspect the returned product, we will initiate your refund after successful verification.
Refunds are generally processed within 7–10 business days following approval. In exceptional circumstances, the process may take up to 30 days.
The refund will be issued through the original payment method, wherever possible.
Can You Exchange One Product for Another?
Yes! If your product qualifies for an exchange under our return policy, you may request a replacement or choose another CHYVARA product, subject to availability.
If the selected product is of a higher value, you will need to pay the price difference. If it is of a lower value, the difference will be refunded.
How Can You Cancel an Order?
Changed your mind? We understand.
You may request cancellation within 12 hours of placing your order, provided it has not already been shipped.
Once an order has been dispatched, cancellation may no longer be possible.
How Soon Will You Receive Your Exchange?
Once the returned product reaches us and passes our quality inspection, we aim to dispatch your replacement within 24 hours, subject to product availability.
Delivery timelines will depend on your location and shipping partner.
What If You Receive an Incorrect Product?
If you receive a product different from what you ordered, which is very unlikely to happen, please contact us through the email address – info@chyvara.com or phone number - +919784132503.
Share your order details and a photograph of the item received. Our team will assist you in arranging a return and sending the correct product at no additional cost.
A Few Things to Keep in Mind
- Returns and exchanges are accepted for eligible damaged, defective, or incorrect products.
- Products must be unused and returned with their original packaging and accessories.
- Minor variations in texture, grain, and appearance may naturally occur in plant-based leather materials and are not necessarily manufacturing defects.
- Customized or personalized products may not be eligible for returns or exchanges unless they arrive damaged, defective, or incorrect.
- Your statutory consumer rights remain unaffected.
Every CHYVARA creation reflects our commitment to conscious craftsmanship. Your trust matters to us, and we're always happy to help make your experience a beautiful one.