Frequently asked questions

PRODUCT

Can plant-based leather be affected by extreme weather conditions such as heat, cold or moisture?

Yes. Like many fashion materials, plant-based leather alternatives may be affected by prolonged
exposure to extreme heat, direct sunlight, excessive moisture or very cold conditions. Store your
CHYVARA product in a cool, dry place, wipe away moisture promptly and allow it to air-dry
naturally. Avoid heaters, tumble dryers and prolonged soaking.
What if the plant-based leather tears?

To reduce the risk of tears, avoid sharp objects, overloading and excessive pulling. If your product arrives with a tear or manufacturing defect, contact us within 7 days of delivery with photographs and your order number so we can review it under our return policy. Damage caused by use may not qualify.
Do all products come with a guarantee?

We review eligible manufacturing defects reported within 7 days of delivery under our return policy. Any additional product warranty or guarantee, if offered, will be stated on the relevant product page.
How should I store my bag for long-term use?

Empty the bag, gently wipe it with a soft dry cloth and let it dry fully before storage. Stuff it lightly
with clean, acid-free paper to help maintain its shape. Keep it in a breathable dust bag in a cool,
dry location, away from direct sunlight, humidity and heavy objects. Avoid plastic wrapping for
extended storage.
Can CHYVARA products be customized?

For bulk, corporate gifting and selected special orders, customization may be available, including branding, colors, packaging or personalization, depending on the product and order quantity. Email info@chyvara.com with your requirements for availability, minimum quantities, pricing and timelines.

RETURN & EXCHANGE

What is your return policy?

If your product arrives damaged, defective or incorrect, please request a return within 7 days of
receiving it. Once reviewed and approved, we will arrange pickup where reverse pickup is
available. Please keep the product unused, with its original packaging, tags and accessories.
Natural variation in material grain or texture is not necessarily a defect.
How can I initiate the return process?

Email info@chyvara.com
or call +91 9784132503. Share your order number, a short
description of the issue and clear photographs. Our team will guide you through the next steps.
How soon will I get my refund?

After we receive and verify the eligible returned product, we will initiate the refund. Refunds are
generally processed within 7–10 business days after approval; in exceptional circumstances, the
process may take up to 30 days. The time for funds to appear may also depend on your payment
provider.
Can I exchange my product for another one?

If your product qualifies under our return policy, you may request an exchange for an available
CHYVARA product. If the replacement costs more, you will need to pay the difference; if it costs
less, the difference will be refunded. Exchanges are subject to product availability.
How soon will I receive my exchange?

Once we receive and verify the returned product, we aim to dispatch an available replacement within 24 hours. Actual delivery time depends on the destination and shipping partner.
How can I cancel my order?

You may request cancellation within 12 hours of placing your order, provided it has not already shipped. Contact  info@chyvara.com or +91 9784132503 as soon as possible. Orders already dispatched may not be eligible for cancellation.
What should I do if I receive a different product?

Please contact  info@chyvara.com with your order number and photographs of the item
received. We will review the issue and help arrange the correct product at no additional cost
where the dispatch error is ours.

SHIPPING & DELIVERY

What is your delivery timeline?

Estimated dispatch and delivery dates will be communicated at checkout, in your order
confirmation or by our support team, depending on the destination and product availability.
Customized or made-to-order items may take longer.
Why is my order late?

When tracking is available, we will share shipment details or a tracking link after dispatch. You
may also contact info@chyvara.com with your order number for assistance.
How can I track my order?

When tracking is available, we will share shipment details or a tracking link after dispatch. You may also contact info@chyvara.com with your order number for assistance.
Can I change my delivery address after my order has shipped?

Address changes after dispatch are not guaranteed and depend on the courier’s ability to redirect
the parcel. Contact us immediately with your order number and updated address, and we will
check whether a change is possible.
Do you offer free shipping and free returns?

Shipping charges, if applicable, will be shown at checkout. Approved returns for eligible
damaged, defective or incorrect products will be handled according to our return policy.

LIFECYCLE CARE OF PRODUCT

How long will my bag last?

The useful life of a CHYVARA bag depends on the specific material, construction, frequency of
use and care. Avoid excessive weight, abrasion, prolonged sunlight and moisture; follow the
product’s care guidance to help maintain its appearance and function. We do not promise a fixed
lifespan for every product.
How do I benefit from returning a product at the end of its use?

Any benefit, such as a credit, discount or recycling reward, would depend on a formally
announced CHYVARA take-back program.

Help in Suffering

1. What is Help in Suffering (HIS), and how is CHYVARA associated with it?

Help in Suffering (HIS) is a Jaipur-based animal welfare organization founded in 1980 by Crystal Rogers. Dedicated to rescuing, treating, and caring for animals in need, HIS has been a symbol of compassion for decades.

At CHYVARA, our commitment to cruelty-free luxury extends beyond our products. Through our contribution initiative, we support HIS in its mission to provide care, protection, and hope to animals in need.
2. How does my purchase contribute to animal welfare?

Every purchase you make at CHYVARA is more than a conscious choice, it's an act of kindness. We contribute 1% of the sales value of every product sold through the CHYVARA
Marketplace to Help in Suffering (HIS), supporting its animal welfare initiatives.
This contribution is made by CHYVARA at no additional cost to you.

Contact CHYVARA

Email: info@chyvara.com | Phone: +91 9784132503 | Website: www.chyvara.com

Editorial note: This FAQ is a draft for approval. Align all answers with the final Return Policy,
Shipping Policy and product-specific care instructions before publishing.